NDIS SUPPORT COORDINATION PACKAGE (LEVELS 1 & 2)

Pass your audit, stay compliant, and start delivering Support Coordination services with confidence.

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FROM → A$1,650

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100%

MONEY BACK GUARANTEE

+3,000

PROVIDERS HELPED

+35

SERVICES SUPPORTED

<24hrs

DOCUMENT EDITING

The NDIS Support Coordination Package (Levels 1 & 2) is an efficient and comprehensive solution for achieving your NDIS Registration

5/5

GUARANTEE

✔️ Satisfaction Guarantee: Join thousands of providers who have achieved NDIS registration with a 100% audit success rate.

✔️ Money-Back Guarantee: We are so confident in our solution that if you don’t achieve your NDIS registration due to this package, you’ll receive a full refund. Terms and Conditions apply.

ABOUT THIS PACKAGE

The NDIS Support Coordination Package (Levels 1 & 2) includes all policies and procedures, forms, registers, manuals, handbooks and evidence you need to pass your audit, all designed by NDIS experts.

This is the ultimate solution for providers wanting to register for Support Coordination Levels 1 and 2 (registration group 106), who must meet the NDIS Practice Standards and Quality Indicators for the Core Module.

With the NDIS Support Coordination Registration Package (Levels 1 & 2) you will get the following: (click to expand)

100% Satisfaction Guarantee: Simple, if you don’t achieve NDIS registration, we will refund our fees (Terms and Conditions apply).

This package includes all policies and procedures, forms, registers, and templates required to meet the NDIS Practice Standards and Quality Indicators for the Core Module and deliver Support Coordination (Levels 1 & 2).

Some features of the NDIS Support Coordination Package (Levels 1 & 2) documentation include:

  • Easy-to-edit files so you can customise in hours.
      • Documents in Microsoft Word and Excel that you can easily edit.
      • Step-by-step manual to tailor your documentation.
      • Filled samples for reference.
      • Some documents and registers include relevant examples, so you don’t have to complete them from scratch.
  • Self-Assessment Answers: Ready-to-use templates with sample answers, saving you hours of writing. It also comes with easy and powerful AI prompts to help customise the answers based on your business needs, so you can reduce effort and errors.
  • Proven Results: Our team of experts has crafted all documentation in alignment with the latest NDIS Practice Standards. Thousands of providers have successfully used this documentation to manage their operations and achieve their NDIS registration.
  • Ongoing Updates: All documentation is regularly reviewed and updated to incorporate the latest changes in NDIS standards, legislation and rules. Your access to these updates is provided free of charge, contingent upon the version of your NDIS Package.

Unlike other companies that provide just documentation, we offer an end-to-end solution to support you throughout your audit process. You will get the following NDIS Audit Process Support:

  • Eligibility Assessment Report — Instant personalised report to make sure you are applying for the right registration groups and avoid costly mistakes before submitting your application.
  • Auditor Referral Service — Direct connection to at least 3 trusted AQAs, with us reaching out on your behalf and arranging the first contact. You’ll get different audit quotes without having to chase anyone.
  • NDIS Audit Preparation Guide – Detailed guide explaining the entire audit process step-by-step, what auditors look for and sample questions – so you can prepare with confidence.
  • Provision of Additional Documents (24-Hr Turnaround) – Need extra forms, policies, or registers during your audit? Our team will deliver them within 24 hours to help you respond promptly to auditor requests.
  • Corrective Action Plan Development Support – Receive expert support to develop a strong, auditor-ready CAP that clearly addresses all non-conformities – Just in case you need it.

This platform helps you gain a complete understanding of the registration process. It includes a variety of valuable free resources and materials, such as:

  • Explanation of NDIS registration groups and their requirements
  • FAQ about the NDIS registration process
  • NDIS registration guide
  • PRODA account access manual

As a client, you will also get access to the following:

  • NDIS documentation templates access – so you can download it anytime.
  • Instant access to all the NDIS documentation updates included in your package.
  • Exclusive materials to operate and grow your business.

The Provider Hub has been designed to help you systematically work through the requirements, providing you with all the necessary explanations, documents and systems to help you operate and get registered under the NDIS.

If you require additional hands-on support throughout the registration process, we offer the following included in the Platinum Version only:

  • NDIS Application Submission: We submit your NDIS application on your behalf on the NDIS Commission Portal. We will take care of everything so you can start your NDIS registration with confidence.
  • NDIS Documentation Editing: We will brand and edit all documentation included in this package with your organisation’s details and deliver it to you within 24 business hours.
  • NDIS Pre-Audit Review:  We will review your HR documents and insurance, ensuring everything is in order before your NDIS audit.
  • Documentation Submission Service: We handle the upload and sharing of your documents directly with your AQA (with your authorisation).
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SERVICES AND SUPPORT COVERED

With this NDIS Registration Package, service providers (sole traders, small-to-large companies) will be able to deliver and register for Support Coordination Levels 1 and 2 (106 – Assistance in coordinating or managing life stages, transitions and supports).

NDIS SUPPORT COORDINATION PACKAGE (LEVELS 1 & 2)

We offer versions suitable for any provider (Individual or Incorporated) wishing to become NDIS-registered or renew their registration. Overall, the Standard is a DIY solution, while the Platinum offers a more comprehensive alternative with additional hands-on assistance. Find the right NDIS Package for you:

NDIS Support Coordination Standard Package (Levels 1 & 2)

Do-it-Yourself Solution (DIY)
$1,650Ex. GST
  • NDIS Policies and Procedures: Over 100 documents (templates) that can be edited in less than 48hrs
  • NDIS Policies and Procedures Updates: Free documentation updates for 6 months
  • NDIS Application: Self-Assessment answers (templates) and step-by-step guide
  • Auditor Recommendation: Connect with at least 3 trusted AQAs. Receive various audit quotes without the hassle of chasing.
  • In-Audit Support: Provision of Additional Documents Within 24 Hours
  • Audit Support: NDIS Audit Preparation Guide
  • Provider Hub Access: 6 months
  • Mandatory Insurance: Insurance Company Recommendation
  • NDIS Application Submission: We submit your NDIS application on your behalf on the NDIS Commission Portal
  • NDIS Policies and Procedures Editing: Documentation 100% edited in up to 24 hours
  • NDIS Pre-Audit Review: Comprehensive review of your HR and insurance documents
  • Documentation Submission:  We handle the upload and sharing of your documents directly with your AQA (with your authorisation).
ADD TO CART

NDIS Support Coordination Platinum Package (Levels 1 & 2)

Done-For-You Solution (DFY)
$2,950Ex. GST
  • NDIS Policies and Procedures: Over 100 documents (templates) that can be edited in less than 48hrs
  • NDIS Policies and Procedures Updates: Free documentation updates for 12 months
  • NDIS Application: Self-Assessment answers (templates) and step-by-step guide
  • Auditor Recommendation: Connect with at least 3 trusted AQAs. Receive various audit quotes without the hassle of chasing.
  • In-Audit Support: Provision of Additional Documents Within 24 Hours
  • Audit Support: NDIS Audit Preparation Guide
  • Provider Hub Access: 12 months
  • Mandatory Insurance: Insurance Company Recommendation
  • NDIS Application Submission: We submit your NDIS application on your behalf on the NDIS Commission Portal
  • NDIS Policies and Procedures Editing: Documentation 100% edited in up to 24 hours
  • NDIS Pre-Audit Review: Comprehensive review of your HR and insurance documents
  • Documentation Submission:  We handle the upload and sharing of your documents directly with your AQA (with your authorisation).
ADD TO CART

Tip: If you want to save time and effort, the Platinum version is your best option. However, if you wish to save some money and invest more of your time and/or labour resources, you might consider the standard version.

NDIS DOCUMENTATION

This package provides all the essential NDIS documentation required to deliver Support Coordination services (Levels 1 & 2) and ensure full compliance with the NDIS Practice Standards and Quality Indicators for the Core Module. Below is a comprehensive list of over 100 ready-to-use documents included in this package:

  1. Support Coordination Policy and Procedure
  2. Management of NDIS Supports Policy and Procedure
  3. Conflict of Interest Policy and Procedure
  4. Person-Centred Supports Policy and Procedure
  5. Individual Values and Beliefs Policy and Procedure
  6. Privacy and Confidentiality Policy and Procedure
  7. Independence and Informed Choice Policy and Procedure
  8. Freedom of Violence, Abuse, Neglect, Exploitation & Discrimination Policy and Procedure
  9. Governance and Operational Management Policy and Procedure
  10. Risk Management Policy and Procedure
  11. Quality Management Policy and Procedure
  12. Information Management Policy and Procedure
  13. Feedback and Complaints Management Policy and Procedure
  14. Incident Management Policy and Procedure
  15. Human Resource Management Policy and Procedure
  16. Emergency and Disaster Management Policy and Procedure
  17. Continuity of Supports Policy and Procedure
  18. Access to Supports Policy and Procedure
  19. Support Planning Policy and Procedure
  20. Service Agreements with Participants Policy and Procedure
  21. Responsive Support Provision Policy and Procedure
  22. Transitions To or From a Provider Policy and Procedure
  23. Safe Environment Policy and Procedure
  24. Infection Prevention and Control Policy and Procedure
  1. Staff Handbook
  2. Participant Handbook
  3. Easy-Read Documents
  1. Human Resource Register
  2. Risk Assessed Role Register
  3. Position Description
  4. Staff Information Form
  5. Staff Onboarding Checklist
  6. Staff Induction Checklist
  7. Secondary Employment Report
  8. Staff Commitment Declaration Form
  9. Staff Training Plan
  10. Training Attendance Record
  11. Performance Review Schedule
  12. Performance Review Form
  13. Skill Assessment Form
  14. Staff Exit Form
  15. Staff File Checklist
  16. Position Descriptions Master Document
  17. Employment Contract
  18. Subcontractor Agreement
  19. Labour Hire Agreement
  20. Business Plan
  21. Strategic Plan
  22. Operational Plan
  23. Management Review Report
  24. Governing Body Meeting Agenda & Minute
  25. Senior Management Meeting Agenda & Minute
  26. Team Meeting Agenda & Minute
  27. Delegation of Authority Register
  28. Delegation of Authority Form
  29. Asset Register
  30. Compliance Calendar
  31. Internal Audit Program
  32. Continuous Improvement Plan
  33. Continuous Improvement Register
  34. Continuous Improvement Form
  35. Legal Requirements Register
  36. Document Control Register
  37. Risk Management Plan
  38. Risk Register
  39. Individual Risk Assessment Form
  40. Home Risk Assessment Form
  41. Hazard Identification Report Form
  42. Feedback and Complaints Register
  43. Complaint Report Form
  44. Incident Register
  45. Incident Report Form
  46. Incident Investigation Form
  47. Conflict of Interest Register
  48. Conflict of Interest Report Form
  49. Data Breach Response Plan
  50. Data Breach Incident Log
  51. Data Breach Assessment Report
  52. Data Backup Plan
  53. Data Backup Schedule
  54. Data Backup Register
  55. Personal Emergency and Disaster Management Plan
  56. Site Emergency and Disaster Management Plan
  57. Emergency and Disaster Drill Report
  58. COVID-19 Management Plan
  59. Business Continuity Plan
  60. Participant Intake Form
  61. Intake Assessment Form
  62. Referral Form
  63. Participant Consent Form
  64. Service Agreement (Includes Schedule of Supports)
  65. Authority to Act as an Advocate Form
  66. Support Coordination Service Plan
  67. Conflict of Interest Declaration Form
  68. Service Recommendation Form
  69. Case notes
  70. Eight-Week Progress Report
  71. Mid-Term Progress Report
  72. Nine-Month Progress Report
  73. Participant Satisfaction Survey
  74. Transition To or From a Provider Plan
  75. Participant Exit Form
  76. Participant File Audit Checklist

The package includes ready-to-use self-assessment answers crafted to effectively respond to the questions encountered during the Registration Application and Self-Assessment on the NDIS Commission Applications Portal. These answers align seamlessly with NDIS documentation and the NDIS Practice Standards and Quality Indicators for the Core Module.

This package includes informative materials sourced from the NDIS Commission, including checklists, forms, guidelines, booklets, and factsheets such as:

  • Checklist for Support Coordinators to Use my NDIS Provider Portal
  • Implementation Report Form – Support Coordination
  • Progress Report Form – Support Coordination
  • Provider Information Pack
  • NDIS Code of Conduct (Guidance for Providers)
  • NDIS Code of Conduct (Guidance for Workers)
  • Effective Complaint Handling Guidelines for NDIS Providers
  • Incident Management Systems – Detailed Guidance for NDIS Providers
  • Practice Guide – Expectations of Workers Providing Services in Incident Management and Reporting Incidents
  • COVID-19 Information Pack Information for NDIS Providers and Workers
  • NDIS Worker Screening Check Guide
  • Practice Alerts
  • NDIS Provider Portal Step-by-Step Guide
  • Welcome from the NDIS Commission
  • Handling Complaints and Fixing Problems – Easy-to-Read (Guidance for Participant)
  • NDIS Participant Welcome Pack

A step-by-step guide to assist you in customising and effectively implementing your NDIS documents. This manual provides comprehensive guidance on the following topics:

  • Editing, Completion, and Proper Implementation of Templates
  • Understanding NDIS Practice Standards and Quality Indicators
  • Certification Audit vs. Provisional Audit.

This guide is designed to provide you with a clear understanding of the audit process. It offers insights on how to successfully prepare for your audit, distinguishing between Stage 1 and Stage 2 audits and the steps involved in sharing your documentation with the NDIS Quality Auditor. Below is an overview of the guide’s contents:

  • Introduction
  • Certification Audits
  • Scheduling Your Audit
  • Preparing for Your Audit
  • Distinguishing Stage 1 from Stage 2 Audits
  • Document Sharing Procedures for Audits
  • Pre-Audit Document Preparation Steps
  • Key Definitions

NDIS DOCUMENTATION SAMPLES

Here are some samples of the NDIS documentation found within this package (click to expand):

WHY PROVIDER 360?

100% Money Back Guarantee

All NDIS packages include a client satisfaction guarantee or get your money back

Flexible Payment Options

We offer a four-instalment payment plan and various payment methods

Convenient Documentation

All NDIS documentation received can be easily edited in less than 24 hrs

Audit Process Support

We will recommend an Auditor and provide any document they require

Trusted by many NDIS providers in Australia:

TESTIMONIALS

"We are so glad that we came across Provider 360 (f.k.a.Centric Consultants) to help us through the process of registering our company with the NDIS. We couldn't have done it without your service. Their consultant was very professional and a great communicator. He answered all our questions and prepare our documentation in a excellent well presented manner which lead to us passing our Stage 1 Audit with ease. During Stage 2 of our Audit the Auditor commented that the consulting company we used to prepare our documentation did and excellent job. Well done and thank you to the Centric Consultants team for an excellent service."
Wendie Innes
Wendie InnesDirector, Green Door Support Services
"I've recently passed my first audit to become a registered NDIS provider, and Provider 360 (f.k.a.Centric Consultants) has played a big part in helping me to reach this goal. I had reviewed the NDIS practice standards before engaging Provider 360 and realised it would take me literal years to write my own policy & procedure, not to mention the other necessary documentation, and it goes without saying that I do not have years to spend writing my own documents. Provider 360 came recommended to me by a friend and, after review of other consultants online, their costs were inline with other consultants providing similar services. From the moment I contacted Provider 360 with my initial enquiries I found them to be very responsive, and the rest of my interactions with Provider 360 remained so, with every email response arriving within 48 hours, and the majority of responses in one business day. Anne from Provider 360 was very helpful and answered all of my many questions in full, she was also my single point of contact while preparing for my audit, and it was great not to be handed around to other team members who may not be up to date with my situation. It was also no problem for me to make small requests for changes to the way my audit application was completed: I wanted to complete the application through PRODA myself as I was not comfortable with sharing my PRODA password with anyone, and Anne advised me well on how best to go about this, and how to proceed once I had obtained my scope of audit. Anne also provided several checklists I found useful to collate all my personal documentation and my policies & procedures to prepare for audit. I will admit that there is quite a lot of information to get your head around, and it may take months to prepare for even a provisional audit, but Anne checked in regularly with me during this period, and was happy to work to my timeline as I balanced the audit process with my other commitments. The audit itself went very smoothly, and at one point my auditor asked specifically who had provided my policies & procedures as they were of high quality and met all of the requirements of the NDIS practice standards. I would definitely recommend Provider 360 to anyone who is looking to apply for their provisional NDIS registration."
NDIS Provider
Matt EmmettGeneral Manager, Paragon Support Coordination
"I am writing to express my sincere appreciation for the outstanding services provided by your team in preparing NDIS documents for my business. As we celebrate the first anniversary of our collaboration, I wanted to take a moment to share my feedback on the remarkable job Provider 360 (f.k.a.Centric Consultants) has done. From the initial consultation to the final submission, your team demonstrated a level of professionalism and expertise that exceeded my expectations. The comprehensive understanding of the National Disability Insurance Scheme (NDIS) requirements was evident in the meticulous preparation of documents tailored to the specific needs of my business. Here are a few key highlights that stood out during our collaboration: Thorough Analysis: Your team conducted a thorough analysis of my business operations, ensuring a comprehensive understanding of our services and the unique needs of our clients within the NDIS framework. Expert Guidance: The guidance provided throughout the document preparation process was invaluable. Your team's expertise in navigating the complexities of NDIS requirements significantly streamlined the entire process for us. Timely Delivery: The efficiency with which your firm managed the project timelines was commendable. The documents were delivered well within the agreed-upon timeframe, allowing us to proceed with our NDIS application without any delays. Clear Communication: Effective communication has been a hallmark of our collaboration. Your team was always prompt in responding to inquiries, providing updates, and addressing any concerns that arose during the document preparation phase. Quality of Work: The attention to detail and commitment to delivering high-quality documents were evident in the final submissions. Your firm's dedication to ensuring accuracy and compliance has undoubtedly contributed to the success of our NDIS application. As we reflect on the past year of working together, I am confident that the decision to engage your consulting firm was instrumental in positioning my business for success within the NDIS framework. Please extend my gratitude to the entire team for their hard work and dedication. I look forward to continuing our partnership and would not hesitate to recommend your services to other businesses seeking expert guidance in navigating the NDIS landscape. Thank you once again for your exceptional support."
Jagat Dhadook
Jagat DhadookDirector, Kanyini Independent Care
"When I decided to become a registered NDIS provider, I diligently searched for a consulting company to guide me through the process. After extensive research, I ultimately chose Provider 360 (f.k.a.Centric Consultants) from the many options available. To gain more insights, I reached out to individuals who had utilised their services personally, and the feedback I received was nothing short of positive and encouraging. Provider 360 impressed me with their exemplary work on policies, procedures, and forms, covering everything essential for a seamless auditing process. Throughout my experience with them, I found their service to be exceptional, demonstrating keen attention to detail and precision. One aspect that stood out was their availability and responsiveness; they were always there to promptly address any queries or concerns. The journey with Provider 360 was characterized by clear and consistent communication. They kept me well informed about the progress of my documentation, assuring me that they would deliver on time. True to their word, they completed the job within the agreed schedule, easing any anxieties I had about meeting deadlines. Moreover, Provider 360 (f.k.a.Centric Consultants) went the extra mile by recommending a highly efficient and professional auditor, further streamlining the process for me. Their commitment to ensuring their clients' best possible outcome is commendable. I wholeheartedly endorse Provider 360 as reliable and competent consultants. Thanks to their assistance and guidance, my NDIS audit was successful, and I passed with flying colours. If you seek remarkable service quality, punctuality, accuracy, and valuable advice, look no further than Provider 360. They have earned my utmost respect and trust, and I am confident they will do the same for anyone seeking their expertise."
Fadi Steitie
Fadi SteitieDirector, Genome Social Care
"Provider 360 (f.k.a.Centric Consultants) has been a beacon of hope for me after so many years of searching and looking for a right consultant that can develop and support all that is required by NDIS. The commitment and the support I got from them is commendable and I would suggest it to any one whose is looking to be a outstanding NDIS provider in the community. The quality of service and the the product that I got from them covers all aspects of service and, most importantly, it is tailored to the service you wish to undertake. Polices, procedures and forms provided and registration is ready to peruse. It has been outlined and easily understood. All the answers to all the questions that was directed to me during my first audit was properly outlined by my consultant months before the first audit. I had plenty of time to go through policies and procedures and asking them any questions that I was not familiar with. Customer service I received from Provider 360 (f.k.a.Centric Consultants) is 10 out of 10. 10 is excellent. To those of you who are looking and searching or contemplating on how to start, I was there 6 months ago , I know the felling and struggles of what to do and where to go, Provider 360 is a go to Consultant in your NDIS questions and support. Talk to them what you want to do and they will listen to you, with the support and guide they offer I'm sure you will enjoy the journey. You will take with them and will celebrate the outcome of the audit. Call them now!."
Ilai Sanimo
Ilai SanimoGeneral Manager, Lodinise Community Support Australia
"I would like to express my utmost satisfaction and appreciation for the exceptional document services provided Provider 360 (f.k.a.Centric Consultants). As a business owner, I understand the importance of having professionally written and well-structured documents, and Provider 360 exceeded my expectations in every way. Their team of experts understood the unique needs of my business and crafted documents that not only captured its essence but also presented it in a compelling manner. The attention to detail, accurate information, and articulate language used in the documents truly showcased the professionalism and expertise of Provider 360. Not only did they deliver high-quality content, but they also displayed a remarkable ability to meet strict deadlines. Throughout the entire process, their team displayed excellent communication skills, keeping me well informed and involved in every step. The documents created by Provider 360 (f.k.a.Centric Consultants) have not only enhanced the credibility of my business, but they have also played a vital role in attracting investors and securing lucrative partnerships. It is clear that the Provider 360 team possesses a deep understanding of various industries and their technical knowledge allows them to tailor documents to the specific requirements of a business. I am grateful to have had the privilege of collaborating with Provider 360, and I would highly recommend their services to any individual or company in need of exceptional document creation. Their professionalism, expertise, and commitment to excellence truly set them apart from others in the industry. Thank you, Provider 360 (f.k.a.Centric Consultants), for your outstanding work. I look forward to our continued partnership in the future."
NDIS Provider
Lenard Swanepoel-trollipOperations Manager, Bila Counselling and Support Services
"We are exceptionally grateful for the great and helpful service provided by Provider 360 (f.k.a.Centric Consultants) throughout the process of registering our company with NDIS. We couldn't be happier with the assistance they provided. We highly recommend Provider 360 for anyone going through this process. Their guidance has been invaluable, and the NDIS documentation they provided was of excellent quality, comprehensive, easy to use and understand, and well-presented. During the stages 1 & 2 audits, the auditor also praised Provider 360 (f.k.a.Centric Consultants) for their exceptional work in meticulously preparing our documentation. They are highly professional, and their communication was excellent, addressing any questions or concerns in detail and providing information in a timely manner. The level of support we received from Provider 360 during the audit process was outstanding, and we are truly grateful for their assistance. We wholeheartedly recommend their services to any organisation seeking NDIS registration. A big thank you to Provider 360 for delivering a service that far exceeded our expectations."
Sharron Cribbs
Sharron CribbsGeneral Manager, Comfortable Living
"I embarked on the journey of becoming an NDIS provider without a clue on how the process is all about. I chose Provider 360 (f.k.a.Centric Consultants) for the supply of the NDIS policies and procedures. And, I must say, they have been very supportive. My computer skills are basic, but they were very patient, giving guidance throughout. They also helped us get a great NDIS auditor. Once we got the hang of it, everything went very well, we got a positive outcome from the auditors. We are now waiting for the certification outcome from the NDIS Commission. Thank you Provider 360 (f.k.a.Centric Consultants) for walking the journey with us!"
Patricia Mutama
Patricia MutamaDirector, Davidson Disability Care & Accommodation Services
"When I first established my company, I went through the process of registering it to NDIS, although it was quite difficult for me regarding my limited knowledge at the time, and I had trouble comprehending some of the questions. Fortunately, I got in contact with Provider 360 (f.k.a.Centric Consultants), and they helped me complete the registration with ease. They were very easy to communicate with and were understanding of my situation as a beginner. Because of this, Provider 360 is, without a doubt, a very useful and helpful partner, as they guided me extremely diligently and wholeheartedly. If I were to share my experience with others contemplating Provider 360 (f.k.a.Centric Consultants) I would recommend that they should definitely take their services. I would assess the quality of the NDIS documentation as very helpful. My NDIS audit went very well and smoothly, and the outcome was a positive recommendation. I would definitely recommend Provider 360's service to others. I would rate Centric's customer service and clarity of communication a 10/10. Provider 360 is a very trustworthy and helpful partner."
Omer Kurt
Omer KurtGeneral Manager, Sympa Care Disability Support
"I had the privilege of working with Provider 360 (f.k.a.Centric Consultants) recently, and I must say that my experience with them has been nothing short of exceptional. From the moment I engaged their services, it was clear that I was in the hands of true professionals who were not only knowledgeable but also incredibly dedicated to ensuring my success. One of the standout qualities of Provider 360 is their unwavering commitment to providing top-notch assistance. Throughout the entire process, they were always there to lend a helping hand, patiently addressing every query and concern I had. Their responsiveness and willingness to go the extra mile truly set them apart from the rest. On the day of a crucial audit, Provider 360 (f.k.a.Centric Consultants) truly shone. They were available, offering invaluable support and guidance that undoubtedly played a pivotal role in ensuring the smooth progression of the audit. Their expertise was evident, and their ability to provide on-the-spot solutions showcased their deep understanding of the industry and its intricacies. It's rare to find a consultant who is not only exceptionally skilled but also genuinely caring about the success of their clients. Provider 360 embodies both of these qualities effortlessly. Their dedication to my needs and their commitment to delivering results left me thoroughly impressed and extremely satisfied with their service. Their level of professionalism, expertise, and unwavering support is unmatched. If you're in search of a consultant who will exceed your expectations, look no further. Provider 360 (f.k.a.Centric Consultants) is, without a doubt, the gold standard. I am beyond pleased with the service they provided and wholeheartedly recommend them to anyone seeking the best in the business."
Sunil Rijal
Sunil RijalDirector, Sunil & Sami Cleaning Services
"As a family, we always had the vision to start a family business and be NDIS providers. The first step was finding a consultant and it was very hard to find a reliable and active one. I found Provider 360 (f.k.a.Centric Consultants) on Internet while searching through various social media platforms. After a lot of research and business feedback, I decided to go with Provider 360. Starting from then and until today, this has been the most wonderful decision I have ever made. Not only they are very supportive financially and but also very actively available either via emails or phone calls. We worked very closely for Stage 1 Audit and for the scope extension too. Being very new in this field, there were whole lot of things like, policies and procedure, organisation needs and what not, but Provider 360 (f.k.a.Centric Consultants) guided us very diligently. We had everything readily available throughout the process and outlined it in a very easy way, so it was very easy to understand the process. Customer experience is just amazing, and we would like to give them full stars. Looking forward to joining with them in the future too."
Tanurag Gautam
Tanurag GautamDirector, Caring Hands SA
"I am so glad I came across Provider 360 (f.k.a.Centric Consultants). They have been amazing to deal with and always willing to answer my questions throughout the process. My NDIS audit was a really smooth process, thanks to Provider 360. They gave me lots of knowledge on the process of the audit. Also, while in the audit, they were so quick to respond and help with anything I needed clarification with. The outcome of my audit was amazing, and the auditor was really impressed, saying that this would have taken years to prepare for. I highly recommend Provider 360 (f.k.a.Centric Consultants) to anyone who is interested in becoming an NDIS provider, as they make things 100% easier. The quality of all the work and feedback given is beyond amazing, and I really appreciate the team at Provider 360. They are so quick at responding and clarifying any questions that I had during the audit process. Thank you so much to the team, and I really appreciate your support in my auditing process and can’t wait to work with you guys in the future."
NDIS Provider
Malake ItaouiDirector, Nurture and Care Solutions
"I am delighted to share my experience with Provider 360 (f.k.a.Centric Consultants), and the journey has been nothing short of exceptional. If you're considering their services, my key message would be: Look no further. Their expertise and commitment are unparalleled. The quality of the NDIS documentation provided to me was truly impressive. The policies, procedures, forms, and registers were meticulously crafted and tailored to my needs. This level of detail and precision played a crucial role in my successful NDIS audit. Speaking of the audit, it went seamlessly. Thanks to Provider360' meticulous preparation and guidance, the audit outcome was a resounding success. Their dedication to ensuring compliance and excellence shines through. When it comes to customer service, I couldn't be more satisfied. The team's responsiveness, clarity of communication, and willingness to address all my queries set them apart. I felt valued and supported every step of the way. I recommend Provider 360 (f.k.a.Centric Consultants)s to anyone in need of NDIS registration services. Their professionalism, quality of work, and dedication to their clients are excellent. A big thank you for making my NDIS journey easier."
Nathanael Hoyt
Nathanael Hoyt General Manager, DH & H Services
"I just want to take this opportunity to thank you for the amazing clear instructions you have in the Provider Hub. I took my time to go through all information and was able to finally submit my Online Application and Self-Assessment on the NDIS Commission website. Keep up the good work and I will be recommending friends that might need your NDIS packages and services. You are very professional, helpful and clear information was great. I will be coming back to for my high risk package. Now, next, I'm planning on getting audited and hopefully getting participants soon. You services will be getting recommended by me to others. Thank you!"
NDIS Provider
Victoria LawalDirector, Victoria Lawal
"Embarking on the NDIS registration pathway with Provider360 proved to be a pivotal decision for us at Big Boss Care. If I were to share our experience with others considering their services, my key message would be this: Provider360's one-on-one support and meticulous documentation are cornerstones for a successful registration outcome. The NDIS documentation Provider360 provided was of superior quality. It struck the perfect balance between compliance and practicality, ensuring our policies and procedures weren't just paperwork but a reflection of our commitment to quality care. Our NDIS audit experience was seamless, and I attribute this to the comprehensive preparation and robust frameworks established by Provider360. They didn't just leave us audit-ready; they equipped us to excel. With their guidance, we faced the audit confidently and emerged without a single red flag. Customer service and clear communication are paramount in this complex process, and here Provider360 truly excelled. Queries were met with prompt, articulate responses, making a potentially overwhelming process feel controlled and straightforward. Would I recommend Provider360’s services? Absolutely. Their dedication to our success was palpable, and their expertise in the NDIS field is unmatched. For anyone on the journey to becoming an NDIS provider, Centric Consultants is an invaluable ally, transforming the intricate process of accreditation into a navigable and triumphant venture. To those contemplating Provider360's NDIS packages, know that their team doesn't just hand over a set of documents; they deliver a blueprint for operational excellence that will stand the test of any audit and fortify the foundations of your service delivery."
Cherry Dimapilis
Cherry DimapilisCEO/General Manager, Big Boss Care
"I am writing to express my utmost gratitude for the invaluable support and services provided by your team to Limitless Supports Australia. Our experience working with Provider360 has truly been transformative, leaving an indelible mark on the way we operate and serve our community. From the outset, the quality of your services has been nothing short of exceptional. Your dedication to delivering meticulous NDIS documentation has not only streamlined our processes but has also significantly improved our efficiency. The attention to detail and thoroughness exhibited by Provider360 has set a new standard for excellence in the industry. The positive impact on our organisation has been profound. With the support of Provider360, we have witnessed a notable improvement in our ability to navigate the complexities of the NDIS landscape. Your team's expertise and commitment have empowered us to better serve our clients and fulfil our mission of providing limitless supports to the NDIS community. What sets Provider360 apart is not just the proficiency in the documentation but also the personalised attention and care extended to our unique needs. The collaborative approach and open communication fostered by your team have made the entire process not only smooth but also enjoyable. One standout feature that deserves special mention is the prompt and effective response to any challenges we encountered. Provider360 has consistently demonstrated a proactive attitude, swiftly addressing any issues and ensuring that our organisation can operate seamlessly. In reflecting on our journey with Provider360, I am reminded of several moments that have made a significant difference. Whether it was the insightful guidance during consultations or the timely updates on industry changes, each interaction reinforced our confidence in choosing Provider360 as our trusted partner. In conclusion, I wholeheartedly recommend Provider360 to any organisation seeking top-notch NDIS support services. Your commitment to excellence, coupled with a genuine passion for making a positive impact, has truly elevated our experience. Thank you for being an invaluable ally in our mission to provide limitless supports to the Australian community."
Justin Hinton
Justin HintonDirector, Limitless Supports Australia
"The team at Provider360 provided invaluable assistance during our initial audit process. Their professional approach and attention to detail ensured that all of our policies and procedures were accurately documented, ultimately saving us a significant amount of time. We were impressed with their commitment to honesty and integrity, which was evident in every interaction we had with them. We extend our sincere gratitude for their unwavering support throughout the process."
Sarah-Leigh Kent
Sarah-Leigh KentCEO, Absolute Wellness & Empowerment Services Pty Ltd

NEXT STEPS

To purchase your NDIS Package, follow these steps:

  1. Select your Package (Standard or Platinum) 
  2. Add your Selected Package to the Cart
  3. Complete the Payment (Payment Options Available)
  4. You will receive an email with onboarding instructions*

(*) An email with detailed instructions for accessing the Provider Hub (membership platform) and receiving our assistance with Auditor Recommendation, NDIS Documentation Editing Service (Platinum Only) and NDIS Pre-Audit Review (Platinum Only).

FAQ

This package is suitable for any service provider requiring a Certification audit to deliver Support Coordination (Levels 1 and 2) only. This includes the provision of the following NDIS support or service:

  • 0106 – Assistance in coordinating or managing life stages, transitions and support

NOTE: This package is suitable for sole traders, small to large companies, charities, not-for-profits, or any other business type.

This is an efficient and comprehensive solution to successfully achieve your NDIS registration or renewal.

Yes – As part of your NDIS Package, we provide guidance to help you submit your NDIS Registration Application on the NDIS Commission Applications Portal. This includes:

  • Provision of Self-Assessment Answers (Templates) designed to align with the NDIS Practice Standards.
  • Clear Step-by-Step Process Guide: Detailed instructions to help you navigate the portal and ensure your application is complete and accurate.
If you choose the Platinum Package, we will submit your NDIS application on your behalf, saving you time and effort.

Levels 1 & 2 Support Coordination – The NDIS Commission does not stipulate any minimum qualification requirements.

Psychosocial Recovery Coaching – Must have tertiary qualifications in peer work or mental health (minimum of Certificate IV in Mental Health Peer Work or Certificate IV in Mental Health) or equivalent training; and/or a minimum of two years of relevant experience.

For a comprehensive overview of the requirements for each NDIS registration group, please refer to the following table: CLICK HERE.

Absolutely! We will recommend at least three trusted Approved Quality Auditors (AQAs) and reach out on your behalf to arrange the initial contact. You’ll receive different audit quotes without having to chase anyone.

Once you become a client, a dedicated NDIS Registration Officer will be available to support you. You will access a client’s email where you can contact us with any questions or enquiries regarding your documentation, the inclusions of your package, or anything related to the registration process.

We have a 24-hour reply back policy – with an average response time of 3 hours and 26 minutes during business hours

In addition, you will receive immediate access to our membership platform, the Provider Hub, which provides an array of information and resources tailored to help you easily navigate the NDIS registration process.

Standard Package: If you or someone on your team is dedicated to customising your NDIS documentation included in any of our packages, you can expect to have it fully tailored and ready for use in just 48 hours or less

Platinum Package: We will tailor all the documentation included in the NDIS Support Coordination Platinum Package in up to 24 business hours. We will include your logo, business details, and applicable local legislation in all templates.

No, you do not need an ABN or ACN to purchase this package. You can proceed with your purchase without these identifiers. However, it’s important to note that you may need to obtain an ABN or ACN at a later stage as part of your business or registration requirements, depending on your specific circumstances.

The NDIS registration process involves different steps such as getting and preparing your NDIS documentation, submitting the Online Application, engaging with an NDIS Quality Auditor and undergoing your Audit.

The duration of this process varies depending on multiple factors, such as the type of services you plan to offer, the complexity of your business structure, and the completeness of your documentation. We recommend allowing 10-14 months for the registration process for the Certification pathway.

The process usually takes 1 to 2 months for the first three steps, while the final step’s duration depends on the NDIS Commission. Having all necessary documentation ready before starting can help streamline the process and avoid delays.

Visit this website to learn more about the registration process.

No, the price of the NDIS Support Coordination Package (Levels 1 & 2) does not cover the audit fees. These fees are a separate cost charged by your chosen NDIS Quality Auditor for conducting your NDIS Certification audit.

It is important to note that the audit fees may vary depending on the size of your organisation, the scope of your services, the number of staff members and other factors. As part of our NDIS Packages, we will connect you with at least 3 trusted AQAs so you can receive various audit quotes without the hassle of chasing.

To apply for or renew registration with the NDIS Commission, all providers undergo an audit against the NDIS Practice Standards and Quality Indicators. An NDIS Approved Quality Auditor will assess your organisation against the components of the NDIS Practice Standards that are relevant to the services and supports you deliver or intend to deliver. The NDIS Quality Auditor will also undertake their activities in a way that takes your organisation’s size, scope, and service delivery risk into consideration.

The Certification audit comprises two stages, each involving specific activities:

a) Stage 1 Audit:

  • NDIS documentation review (remotely)

b) Stage 2 Audit:

  • Site visit
  • Interviews with NDIS workers and participants.

To learn more about the NDIS audit and its requirements at each stage, you can locate and download all relevant resources and guides from the Provider Hub.

We understand how important it is for new NDIS providers to connect with potential clients and grow their businesses. That’s why we offer a variety of resources and guides through our membership platform, the Provider Hub, to help you promote your business and attract clients.

Our aim is to equip you with the tools and knowledge you need to succeed as an NDIS provider and increase your chances of attracting clients. When you purchase any of our packages, you’ll have instant access to the Provider Hub, where you can find a wide range of resources to grow your customer base.

Furthermore, upon becoming an NDIS-registered provider, you can have your business contact details listed in the Provider Finder, which can make your business more visible to NDIS participants.

When you purchase any of our NDIS Certification Packages (Core Module), you will get instant access to our membership platform, the Provider Hub. This includes all paid resources and documentation associated with your selected package.

The Provider Hub offers a wealth of information and resources crafted to facilitate your journey through the NDIS registration or renewal process with ease.

Even if you’re not yet ready to purchase an NDIS Certification Package (Core Module), you can explore the Provider Hub for free for a limited duration. This allows you to sample the offerings within our membership platform, access complimentary resources and materials, and gain insights into the contents of our NDIS Packages. You’re also welcome to contact our team to address any questions you may have about the Provider Hub or our NDIS Packages before making a commitment.

Upon purchasing one of our NDIS Certification Packages (Core Module), you will gain access to the following features and information tailored to aid you in your NDIS registration journey, including:

  • A step-by-step guide to the NDIS registration process.
  • Information on the NDIS registration groups or class supports and their requirements.
  • Access to the specific NDIS documentation you have purchased.
  • An overview of the NDIS audit process, including what to expect during your audit and how to prepare.
  • Resources and guides to help you promote your NDIS services and attract clients.

Overall, the Provider Hub serves as an invaluable resource for NDIS providers seeking to register and thrive in the industry.