This Website (the “Website”) is owned and operated by Connect and Grow Pty Ltd (ABN 65 656 839 253) trading as Provider360 (“we”, “us”, “our” and similar grammatical forms).

This Cookie Policy explains what cookies and similar technologies are, how and why we use them, how third parties may use them on our Website, and the choices you have. It should be read together with our Privacy Policy, which explains how we handle Personal Information more generally.

By using our Website, you consent to our use of cookies as described in this policy, except for cookies that require your consent, which we will only set where you have given it (see “Consent” below).

WHAT ARE COOKIES AND SIMILAR TECHNOLOGIES

Cookies are small text files that a website transfers to your computer or device through your web browser (if you allow it) when you visit. They are stored in your browser and allow the website to recognise your device on your next visit, remember your actions and preferences, and understand how the Website is used.

In this policy, references to “cookies” also include similar technologies that perform comparable functions, such as web beacons, pixels (including the Meta/Facebook pixel), tags, scripts, software development kits (SDKs) and local storage.

Cookies may be “session” cookies or “persistent” cookies. Session cookies last only until you stop browsing. Persistent cookies remain on your device until they expire or you delete them. Most of the cookies we use are persistent and will generally expire between 30 minutes and two years from the date they are downloaded to your device. Cookies may also be “first-party” (set by us) or “third-party” (set by another organisation, such as an analytics or advertising provider).

WHY WE USE COOKIES

When you access our Website, small files containing a unique identification (ID) number may be downloaded by your web browser and stored on your device. The purpose of the unique ID is so that our Website can recognise your device when you next visit. We may also log the Internet Protocol (IP) address of visitors so that we can work out the general location (for example, the country) from which the Website is being accessed.

We use cookies and similar technologies for the following reasons:
• to operate our Website securely and make its core features work (for example, logging in, navigation, your cart and processing purchases);
• to monitor the performance of our Website so that we can improve its operation and the services we offer;
• to provide personalised features that make your navigation easier and more useful;
• to deliver and measure advertising, including on other websites and platforms, to help meet the costs of operating the Website and to improve its content; and
• where you have given us permission, to send marketing emails that are personalised to what we understand are your interests.

Even if you have given us permission to send you emails, you can decide at any time not to receive further emails by using the “unsubscribe” link in our emails or by contacting us.

COOKIES AND PERSONAL INFORMATION

Some information collected through cookies and similar technologies is anonymous and does not identify you. However, some of this information may be Personal Information under the Privacy Act 1988 (Cth), particularly where it can be linked to you or combined with other information we hold. Where information collected through cookies is Personal Information, we handle it in accordance with our Privacy Policy and the Australian Privacy Principles.

TYPES OF COOKIES WE USE

We use the following categories of cookies on our Website:

• Strictly necessary (essential) cookies — required for the Website to function and for security. These include cookies that enable core features such as page navigation, secure log-in to the Provider Hub, your shopping cart and checkout. The Website cannot work properly without these cookies, and they cannot be switched off in our systems.

• Functional (preference) cookies — remember choices you make (such as login details, region or language) so you do not have to re-enter them, and improve your experience.

• Performance and analytics cookies — help us understand how visitors use the Website (for example, which pages are visited, in what order and how often, and the previous website visited) so we can improve it. We use Google Analytics for this purpose.

• Advertising and targeting cookies — used to deliver advertisements that are more relevant to you, to measure the performance of our advertising campaigns, and to limit how often you see an ad. These may be set by us or by our advertising partners, including Meta (Facebook) and Google.

• Social media and content cookies — set by third-party services we use for chat, scheduling, embedded content or social sharing.

THIRD-PARTY COOKIES

In addition to our own cookies, we use various third-party cookies and similar technologies to report usage statistics, deliver and measure advertising, and provide certain Website features. These third parties may collect information about your use of our Website and other websites over time.

We do not control the cookies set by these third parties. Please review their privacy and cookie policies for more information about how they use your information.

TRACKING PIXELS AND SIMILAR TECHNOLOGIES

We use tracking pixels (including the Meta/Facebook pixel) and similar technologies on our Website. These work alongside cookies to help us understand how visitors interact with our Website and advertising, and to measure and improve our marketing. Consistent with the OAIC’s guidance on tracking pixels and privacy obligations, we take reasonable steps to limit the information collected through these technologies to what is reasonably necessary, and we handle any Personal Information they collect in accordance with our Privacy Policy.

CONSENT

Where required, we will ask for your consent before setting non-essential cookies (such as analytics and advertising cookies), for example, through a cookie banner or settings tool on our Website. Strictly necessary cookies do not require consent because the Website cannot function without them.

You can change or withdraw your consent at any time by adjusting your cookie settings (where available) or your browser settings, as described below. Withdrawing consent will not affect cookies that have already been set, which you can delete through your browser.

YOUR CHOICES — MANAGING AND DISABLING COOKIES

You have a number of choices about cookies:

• Browser controls: Most browsers automatically accept cookies, but you can set your browser to refuse cookies, to delete cookies, or to warn you each time a cookie is being sent. These controls are usually found in your browser’s “Tools”, “Settings” or “Preferences” menu. Please note that if you turn cookies off, some of our services and parts of our Website may not function properly.
• More information about cookies and how to manage them is available at www.allaboutcookies.org.
• Opting out of targeted advertising: You can opt out of interest-based advertising from participating companies through the following tools:
– Your Online Choices (Australia): https://www.youronlinechoices.com.au/
– Digital Advertising Alliance: https://optout.aboutads.info/
– Network Advertising Initiative: https://www.networkadvertising.org/choices/
– Facebook/Meta: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
• Email marketing: You can unsubscribe from our marketing emails at any time using the “unsubscribe” link in those emails.

Please note that blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by those parties, please follow the instructions above and in our Privacy Policy.

DO NOT TRACK

Because there is no consistent industry standard for how to respond to “Do Not Track” signals, we do not currently alter our data collection and usage practices when we detect such a signal from your browser.

CHANGES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. The updated policy will be posted on our Website with a revised “Last updated” date. We encourage you to review this policy periodically.

CONTACT US

If you have any questions about this Cookie Policy or our use of cookies, please contact us by email at info@provider360.com.au.

Last updated: 5 June 2026