NDIS Support Coordination Standard Package (Levels 1 & 2)

NDIS Documentation

A) NDIS Policies and Procedures (24 in Total):

1. Support Coordination Policy and Procedure
2. Management of NDIS Supports Policy and Procedure
3. Conflict of Interest Policy and Procedure
4. Person-Centred Supports Policy and Procedure
5. Individual Values and Beliefs Policy and Procedure
6. Privacy and Confidentiality Policy and Procedure
7. Independence and Informed Choice Policy and Procedure
8. Freedom of Violence, Abuse, Neglect, Exploitation & Discrimination Policy and Procedure
9. Governance and Operational Management Policy and Procedure
10. Risk Management Policy and Procedure
11. Quality Management Policy and Procedure
12. Information Management Policy and Procedure
13. Feedback and Complaints Management Policy and Procedure
14. Incident Management Policy and Procedure
15. Human Resource Management Policy and Procedure
16. Emergency and Disaster Management Policy and Procedure
17. Continuity of Supports Policy and Procedure
18. Access to Supports Policy and Procedure
19. Support Planning Policy and Procedure
20. Service Agreements with Participants Policy and Procedure
21. Responsive Support Provision Policy and Procedure
22. Transitions To or From a Provider Policy and Procedure
23. Safe Environment Policy and Procedure
24. Infection Prevention and Control Policy and Procedure

B) NDIS Handbooks & Easy-Read Documents:

1. Staff Handbook
2. Participant Handbook
3. Easy-Read Documents

C) NDIS Forms and Templates:

1. Human Resource Register
2. Risk Assessed Role Register
3. Position Description
4. Staff Information Form
5. Staff Onboarding Checklist
6. Staff Induction Checklist
7. Secondary Employment Report
8. Staff Commitment Declaration Form
9. Staff Training Plan
10. Training Attendance Record
11. Performance Review Schedule
12. Performance Review Form
13. Skill Assessment Form
14. Staff Exit Form
15. Staff File Checklist
16. Position Descriptions Master Document
17. Employment Contract
18. Subcontractor Agreement
19. Labour Hire Agreement
20. Business Plan
21. Strategic Plan
22. Operational Plan
23. Management Review Report
24. Governing Body Meeting Agenda & Minute
25. Senior Management Meeting Agenda & Minute
26. Team Meeting Agenda & Minute
27. Delegation of Authority Register
28. Delegation of Authority Form
29. Asset Register
30. Compliance Calendar
31. Internal Audit Program
32. Continuous Improvement Plan
33. Continuous Improvement Register
34. Continuous Improvement Form
35. Legal Requirements Register
36. Document Control Register
37. Risk Management Plan
38. Risk Register
39. Individual Risk Assessment Form
40. Home Risk Assessment Form
41. Hazard Identification Report Form
42. Feedback and Complaints Register
43. Complaint Report Form
44. Incident Register
45. Incident Report Form
46. Incident Investigation Form
47. Conflict of Interest Register
48. Conflict of Interest Report Form
49. Data Breach Response Plan
50. Data Breach Incident Log
51. Data Breach Assessment Report
52. Data Backup Plan
53. Data Backup Schedule
54. Data Backup Register
55. Personal Emergency and Disaster Management Plan
56. Site Emergency and Disaster Management Plan
57. Emergency and Disaster Drill Report
58. COVID-19 Management Plan
59. Business Continuity Plan
60. Participant Intake Form
61. Intake Assessment Form
62. Referral Form
63. Participant Consent Form
64. Service Agreement (Includes Schedule of Supports)
65. Authority to Act as an Advocate Form
66. Support Coordination Service Plan
67. Conflict of Interest Declaration Form
68. Service Recommendation Form
69. Case notes
70. Eight-Week Progress Report
71. Mid-Term Progress Report
72. Nine-Month Progress Report
73. Participant Satisfaction Survey
74. Transition To or From a Provider Plan
75. Participant Exit Form
76. Participant File Audit Checklist

D) NDIS Self-Assessment Answers (Core Module):

The self-assessment spiels or answers are a set of responses provided by the NDIS provider during the Registration Application and Self-Assessment process on the NDIS Commission Applications Portal. These spiels are designed to demonstrate your understanding of the NDIS Practice Standards and Quality Indicators, as well as your ability to meet the required standards for providing supports and services to NDIS participants. It comes in an easy-to-edit version.

E) NDIS Information Pack:

This package includes informative materials sourced from the NDIS Commission, including checklists, forms, guidelines, booklets, and factsheets such as:

• Checklist for Support Coordinators to Use my NDIS Provider Portal
• Implementation Report Form – Support Coordination
• Progress Report Form – Support Coordination
• Provider Information Pack
• NDIS Code of Conduct (Guidance for Providers)
• NDIS Code of Conduct (Guidance for Workers)
• Effective Complaint Handling Guidelines for NDIS Providers
• Incident Management Systems – Detailed Guidance for NDIS Providers
• Practice Guide – Expectations of Workers Providing Services in Incident Management and Reporting Incidents
• COVID-19 Information Pack Information for NDIS Providers and Workers
• NDIS Worker Screening Check Guide
• Practice Alerts
• NDIS Provider Portal Step-by-Step Guide
• Welcome from the NDIS Commission
• Handling Complaints and Fixing Problems – Easy-to-Read (Guidance for Participant)
• NDIS Participant Welcome Pack

F) NDIS Support Coordination Package User Manual:

A step-by-step guide to help you customise and complete your documents.

G) HR & Insurance Document Checklist:

A guide to help you identify the documents you need to gather before booking your NDIS certification audit.

H) NDIS Audit Preparation Guide:

A step-by-step guide to help you get ready for your NDIS audit.