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NDIS Support Coordination Documentation Package

Support Coordination — Levels 1 & 2 (Registration Group 0106)

Audit-Ready NDIS Documentation — Support Coordination, Instant Download

The NDIS Support Coordination Documentation Package is for providers delivering Support Coordination Level 1 or Level 2 under registration group 0106. You get 105+ audit-ready policies, procedures, forms, and registers, fully editable in Word and Excel. It’s the DIY route — you’ll handle the application and audit prep yourself.

  • 105+ Docs
  • Instant Download
  • Easy-to-Edit
  • 3mo Hub Access
$1,500 $1,130 Ex. GST
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Trusted by 3,000+ NDIS providers nationwide

How it Works

How Does the DIY Registration Process Work?

Purchase, customise, submit, and prepare — at your own pace.

1 Purchase & Download

Choose your package, complete checkout, and get instant access to all documentation files.

  • Instant download

2 Customise Your Docs

Follow the included user manual to edit policies and templates with your business details and branding.

  • 48+ hours (at your pace)

3 Submit Your Application

Set up your myID account, complete your NDIS application, and submit your self-assessment answers.

  • You handle submission

4 Prepare for Audit

Gather evidence, organise documents using the included folder structure, and coordinate audit scheduling.

  • Self-managed audit prep
What you'll do

DIY Solution

Customise the documents, submit your own application, find your own auditor, and prepare for audit independently. We provide the documentation and resources — you handle the rest.

Want branded documents?

Add Editing Service

We brand the documentation with your business name, logo, and key details — delivered in 24 business hours. Ready for you to submit and prepare for audit.

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WHO THIS IS FOR

Is the Support Coordination Documentation Package Right for You?

A DIY documentation solution for providers who are comfortable handling the registration process themselves.

This package is for you if:
  • You're delivering (or planning to deliver) Support Coordination Level 1 (Support Connection) or Level 2 (Coordination of Supports) under registration group 0106
  • You're applying for registration group 0106 only and don't need documentation for other Core Module services
  • You’re comfortable customising documents yourself using Word and Excel
  • You can handle your own NDIS application submission, auditor selection, and audit preparation
  • You want to save money and are willing to invest time doing it yourself

Important Note:

Delivering services beyond Support Coordination? Consider the Certification Documentation Package (Core Module only) or the Mega Package (Core + all Supplementary Modules), depending on your scope.

Not ready to go DIY?

Get your Support Coordination documentation edited and branded with your business details — ready in 24 business hours instead of days.

Add Editing Service
WHAT’S INCLUDED

What's Included in the Support Coordination Package?

Audit-ready documentation for Support Coordination (Levels 1 & 2) — plus implementation resources and Provider Hub access.

Instant Download

Delivered online and by email

Easy to Edit

Editable in Word and Excel

Document Updates

3 months of updates included

Complete Documentation Set

Total: 105+ Documents

What’s included:

  • Policies, Procedures, Forms & Registers — 105+ documents covering Support Coordination (registration group 0106, Levels 1 & 2), aligned to NDIS Practice Standards. Fully editable in MS Word and Excel.
  • Audit-Ready Folder Structure — Pre-built folders for Support Coordination, laid out in the format NDIS auditors expect.
  • Evidence Checklists — HR, insurance, and participant documentation trackers for Support Coordination service delivery..
  • Pre-Formatted & Structured — Documents are professionally structured and ready to customise with your business details.

Implementation Resources

Value: $350+

What’s included:

  • User Manual — Step-by-step guide on how to customise and implement each document.
  • Self-Assessment Answer Templates — Sample answers to guide you through the NDIS self-assessment for the Core Module.
  • Pre-Filled Samples — Example documents showing how to complete key templates for your service types.
  • Audit Preparation Manual — Guide to preparing for your NDIS audit with FAQ and interview tips.

3-Month Provider Hub Access

Value: $180+

What’s included:

  • Documentation Updates — Stay current with automatic updates when NDIS regulations or standards change.
  • Compliance Resources — Access self-service learning library and audit preparation resources.
  • Vetted Partner Referrals — Trusted auditors, insurance brokers, and service providers.
  • Regulatory Alerts — Get notified of NDIS regulation changes with clear action steps.

24-Hour Missing Document Guarantee

If your auditor requests a policy, procedure, form, or register we didn’t include in your package, we’ll provide it within 24 business hours at no extra cost (T&Cs apply).

View T&Cs
NOT JUST FOR REGISTRATION

Which Templates Are Right for Your Situation?

Providers use our documentation templates for different reasons. Find yours below.

Expanding Your Scope

Already Registered?

You’re already registered (often for other Core Module services) and want to add Support Coordination Level 1 or Level 2 to your existing registration. You know the system; you just need audit-ready documentation for registration group 0106.

Preparing for Registration

Unregistered Provider

You’re preparing to deliver Support Coordination services (Level 1 or Level 2) and need proper policies, procedures, and forms to operate correctly — even before formal registration.

DIY Registration

New to NDIS

You’re planning to register for Support Coordination (Level 1 or Level 2) and want to handle the application and audit process yourself with professional documentation.

Browse Packages by Scope
PRICING

How Much Does It Cost?

Complete documentation for Support Coordination — one simple price.

Your Investment

$1,500.00 Ex. GST

Bonus: Save $530+ on implementation resources and 3-month Provider Hub access.

What’s included

This is a documentation-only package. Documentation editing and branding, application submission, and audit support are not included. Want documents edited and branded for you? Add the NDIS Documentation Editing Service at checkout.

Add to Cart — $1,130 + GST
  • Instant Download
  • 24hr Missing Doc Guarantee
  • Secure Checkout

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DOCUMENTATION SCOPE

What Documents Are Included?

105+ policies, procedures, forms, and registers aligned to the NDIS Practice Standards — covering Support Coordination (registration group 0106, Levels 1 & 2).

Core Module: Support Coordination (Levels 1 & 2)

105 documents

A. NDIS Policies and Procedures (Support Coordination)

  1. Support Coordination Policy and Procedure
  2. Management of NDIS Supports Policy and Procedure
  3. Conflict of Interest Policy and Procedure
  4. Person-Centred Supports Policy and Procedure
  5. Individual Values and Beliefs Policy and Procedure
  6. Privacy and Confidentiality Policy and Procedure
  7. Independence and Informed Choice Policy and Procedure
  8. Freedom from Violence, Abuse, Neglect, Exploitation and Discrimination Policy and Procedure
  9. Governance and Operational Management Policy and Procedure
  10. Risk Management Policy and Procedure
  11. Quality Management Policy and Procedure
  12. Information Management Policy and Procedure
  13. Feedback and Complaints Management Policy and Procedure
  14. Incident Management Policy and Procedure
  15. Human Resource Management Policy and Procedure
  16. Emergency and Disaster Management Policy and Procedure
  17. Continuity of Supports Policy and Procedure
  18. Access to Supports Policy and Procedure
  19. Support Planning Policy and Procedure
  20. Service Agreements with Participants Policy and Procedure
  21. Responsive Support Provision Policy and Procedure
  22. Transition to or From a Provider Policy and Procedure
  23. Safe Environment Policy and Procedure
  24. Infection Prevention and Control Policy and Procedure

B. NDIS Forms and Templates (Support Coordination)

  1. Human Resource Register
  2. Risk Assessed Role Register
  3. Position Description
  4. Staff Information Form
  5. Staff Onboarding Checklist
  6. Staff Induction Checklist
  7. Secondary Employment Report
  8. Staff Commitment Declaration Form
  9. Staff Training Plan
  10. Training Attendance Record
  11. Performance Review Schedule
  12. Performance Review Form
  13. Skill Assessment Form
  14. Staff Exit Form
  15. Staff File Checklist
  16. Business Plan
  17. Strategic Plan
  18. Operational Plan
  19. Management Review Report
  20. Governing Body Meeting Agenda and Minute
  21. Senior Management Meeting Agenda and Minute
  22. Team Meeting Agenda and Minute
  23. Delegation of Authority Register
  24. Delegation of Authority Form
  25. Asset Register
  26. Compliance Calendar
  27. Internal Audit Program
  28. Continuous Improvement Plan
  29. Continuous Improvement Register
  30. Continuous Improvement Form
  31. Legal Requirements Register
  32. Document Control Register
  33. Risk Management Plan
  34. Risk Register
  35. Individual Risk Assessment Form
  36. Home Risk Assessment Form
  37. Hazard Identification Report
  38. Feedback and Complaints Register
  39. Complaint Report Form
  40. Incident Register
  41. Incident Report Form
  42. Incident Investigation Form
  43. Conflict of Interest Register
  44. Conflict of Interest Report Form
  45. Data Breach Response Plan
  46. Data Breach Incident Log
  47. Data Breach Assessment Report
  48. Data Backup Plan
  49. Data Backup Schedule
  50. Data Backup Register
  51. Personal Emergency Management Plan
  52. Emergency and Disaster Management Plan
  53. Emergency and Disaster Drill Report
  54. COVID-19 Management Plan
  55. Business Continuity Plan
  56. Participant Intake Form
  57. Intake Assessment Form
  58. Referral Form
  59. Participant Consent Form
  60. Service Agreement
  61. Authority to Act as an Advocate Form
  62. Support Coordination Service Plan
  63. Conflict of Interest Declaration Form
  64. Service Recommendation Form
  65. Case Notes
  66. Eight-Week Progress Report
  67. Mid-Term Progress Report
  68. Nine-Month Progress Report
  69. Participant Satisfaction Survey
  70. Transition to or From a Provider Plan
  71. Participant Exit Form
  72. Participant File Audit Checklist
  73. Position Descriptions Master Document
  74. Employment Contract
  75. Subcontractor Agreement
  76. Labour Hire Agreement
  77. Participant Charter of Rights and
  78. Responsibilities
  79. Easy-to-Read Participant Handbook

C. NDIS Self-Assessment Guide and Samples

The Self-Assessment Guide and Sample Answers are designed to help you understand exactly what the NDIS Commission expects when assessing your organisation against the relevant NDIS Practice Standards.

This resource includes:

  • Sample answers showing the level of detail, structure, and clarity required
  • Practical prompts to help you tailor your responses to your organisation’s actual operations
  • Common pitfalls to avoid, such as generic statements or answers that do not meet the 2,000-character limit

D. HR & Insurance Document Checklist

A practical guide to help you identify and gather all mandatory HR and insurance documents required before booking your NDIS certification audit, including current workforce records and up-to-date insurance coverage in line with the latest NDIS standards and rules.

E. NDIS Support Coordination Package User Manual

A step-by-step guide showing you how to customise, complete, and correctly implement the documents included in the NDIS Support Coordination Package, ensuring they reflect your actual operations while remaining fully aligned with NDIS Practice Standards and audit requirements.

The NDIS Information Pack is a curated set of official NDIS Commission resources designed to help providers understand, meet, and maintain compliance with NDIS registration and ongoing obligations.

 

It acts as your baseline compliance reference — not policies, but the rules, expectations, and interpretations behind them.

What’s Included

  1. NDIS Commission Portal – Quick Reference Guides
  2. Quick Reference Guides for Providers
  3. Frequently Asked Questions (FAQs)
  4. NDIS Code of Conduct (Guidance for Providers)
  5. NDIS Code of Conduct (Guidance for Workers)
  6. Practice Alerts
  7. Effective Complaint Handling Guidelines for NDIS Providers
  8. Incident Management Systems – Detailed Guidance for NDIS Providers
  9. Application Pack – Registration Requirements by Supports & Services
  10. Provider Information Pack

The NDIS Audit Preparation Guide is a step-by-step resource designed to help NDIS providers prepare for NDIS audits against the NDIS Practice Standards.

It explains what auditors assess, how Certification audits are run for Support Coordination providers, and how to prepare your documentation, systems, and evidence to minimise non-conformances and delays.

What the Guide Covers

1. Understanding NDIS Audits

  • What to expect in a quality audit and how it works
  • Types of audits
  • What NDIS auditors assess

2. How to Book and Plan Your Audit

  • What happens after submitting your registration application
  • Engaging an approved quality auditor
  • Preparing your NDIS documentary evidence

3. NDIS Audit Readiness Checklist

  • Health checks and internal audits
  • NDIS audit evidence tracker
  • Participant interviews and opting out of audits

4. How to Share Your Audit Evidence

  • Setting up audit folders
  • Sharing your documentary evidence with your auditor
  • Timeframes

5. Common NDIS Audit Questions

  • List of questions auditors commonly ask
  • How to prepare for your audit interview
WANT FULL SUPPORT?

Want Us to Handle Everything?

With our Platinum Package, we handle the heavy lifting for you.

What Templates include

  • Documentation templates (DIY customisation)
  • Implementation resources & guides
  • 3-month Provider Hub (Doc updates, resources, alerts and more)
  • 24-hour missing doc guarantee

What Platinum adds

  • Documentation branded for you in 24 hours
  • Full NDIS application submitted on your behalf
  • Auditor recommendation (obtain competitive quotes)
  • Pre-audit evidence review across all modules
  • Full audit support and CAP development
  • Dedicated team member + client email inbox
  • 12-month Provider Hub (Doc updates, resources, alerts and more)
  • Money-back registration guarantee
See Platinum Package
Already purchased Templates? You can upgrade to Platinum anytime by paying the difference. Contact us for upgrade pricing.
FAQs

Have Questions?

What's included in the Support Coordination Documentation Package?

The Support Coordination Documentation Package includes 105+ audit-ready policies, procedures, forms, and registers covering Support Coordination service delivery (registration group 0106, Levels 1 & 2). You also get implementation resources (user manual, pre-filled samples, self-assessment answer templates), an audit preparation manual, folder structure template, two bonus resource packs (NDIS Information Pack and Audit Preparation Guide), and 3 months of Provider Hub access for ongoing doc updates, compliance resources, and regulatory alerts.

Support Coordination helps participants make the most of their NDIS plan by connecting them with appropriate supports and building their capacity to manage those supports over time. There are three levels of Support Coordination. Level 1, known as Support Connection, helps participants understand their plan and connect with NDIS providers, community, mainstream and other supports. Level 2, known as Support Coordination, assists participants to implement and coordinate a mix of supports to increase their capacity to maintain relationships, manage tasks, live more independently and participate in their community. Level 3, known as Specialist Support Coordination, provides a higher level of support for participants with more complex needs. Please note that this NDIS Support Coordination Documentation Package is designed for providers currently delivering, or intending to deliver, Level 1 (Support Connection) and Level 2 (Support Coordination) supports only and does not cover Level 3 (Specialist Support Coordination).

No. Support Coordination registration is not currently mandatory. Support Coordinators can still operate as unregistered providers and deliver services to participants who are self-managed or plan-managed. However, unregistered Support Coordinators cannot work with NDIA-managed participants. The NDIS Commission has advised that mandatory registration for Support Coordination has been paused while further reform is considered. However, both registered and unregistered NDIS providers must still follow the NDIS Code of Conduct and deliver safe, high-quality supports to NDIS participants.

No. This package only covers Support Coordination Levels 1 (Support Connection) and 2 (Coordination of Supports) under registration group 0106. Level 3 Specialist Support Coordination is a separate registration group (0132) with different audit requirements — it falls under both the Core Module and Supplementary Module 4. If you’re applying for Level 3, you’ll need the Certification Documentation Package (covering the full Core Module) plus the Module 4 Documentation Package.

Yes, you’ll need separate documentation. The Certification Documentation Package covers general Core Module services (personal care, daily living tasks, etc.) but doesn’t include Support Coordination–specific policies, procedures, or service templates. If you’re already registered and want to add Support Coordination Level 1 or Level 2 to your scope, you’ll need this Support Coordination Documentation Package on top of your existing documentation. The two packages complement each other without duplication.

Support Coordination providers undergo a Certification audit (two-stage: Stage 1 desktop review, Stage 2 on-site or virtual interviews). The full registration pathway typically takes 8–12 months from start to finish. The remaining time covers documentation customisation, application submission, NDIS Commission review, and audit scheduling. Provider360 doesn’t control NDIS Commission processing times, but we provide everything you need to move through your part of the process as quickly as possible.

Instantly. After completing checkout, you’ll receive a download link immediately via email and on the order confirmation page. All files are included in a single download.

All documents are in Microsoft Word (.docx) and Excel (.xlsx) format — fully editable. You can customise them with your business name, logo, and details.

Plan for 48+ hours of work depending on your scope. Most providers take 1–2 weeks working part-time. The included user manual guides you step by step.

No. This is a DIY documentation package. You handle the application, auditor selection, and audit preparation yourself. We provide self-assessment answer templates to guide you, but you submit the application. If you need full support, see our Platinum Package.

Our 24-hour Missing Document Guarantee covers this. If your auditor requests a policy, procedure, form, or register within your Support Coordination package scope that we didn’t include, we’ll provide it within 24 business hours at no extra cost. Terms and conditions apply.

Yes. Add the NDIS Documentation Editing Service to your order. Our team will edit and brand your Support Coordination documentation with your business name, logo, and key details — delivered within 24 business hours. This is an add-on service separate from the Support Coordination Documentation Package itself.

Templates is a DIY documentation package — you customise the documents, submit your own application, find your own auditor, and prepare for audit yourself. Platinum is a done-for-you system that includes branded documentation in 24 hours, full application submission, full audit support, a dedicated team member, 12-month Provider Hub access, and a money-back registration guarantee. There is no standalone Support Coordination Platinum tier — the only Platinum package covering Support Coordination is the Certification Platinum Package, which also covers all registration groups under the Core Module.

Yes. This package can be used to support a scope extension or variation of registration for Support Coordination under registration group 0106. If you are already registered and want to add Support Coordination to your registration, you can use this documentation to help prepare for the application and audit requirements.

No. Due to intellectual property protection, template purchases are final and non-refundable. Make sure you choose the right scope first. See our Terms and Conditions.

Testimonials

What Our Clients Are Saying

“Great service, very structured process and ideal for businesses wanting to become a provider with the NDIS. Provider360 is knowledgeable regarding the protocols of NDIS audits. Customer support (e.g. all the questions I had) was always available to me in a timely manner. Provider360 provided easy-to-follow steps throughout the entire NDIS process, from costs to NDIS Support Categories & Registration Groups, to provide up-to-date information on the NDIS registration process. Not only that, they provide a continuation of support through their newsletters via email. Highly recommend!”

Caroline Porublev

Director, Greater Health Pty Ltd

“I’m so grateful for the team at Provider 360. I initially submitted my NDIS registration myself, but realised there was an error when I received the initial scope of audit. Provider 360 stepped in to help, and with their guidance, the registration process became so much smoother. They gave me the push and confidence I needed, and now we are well on our way to full registration.
They were always available to answer my questions and incredibly patient throughout the process. I highly recommend their support to anyone navigating NDIS registration”

Sermone Warn

Director, SW Disability Support Provider Pty Ltd

“We are extremely pleased with the outstanding service provided by Provider360. From the moment we decided to start our NDIS-registered company, they guided us through every step, including the audit and obtaining our registration. Their quick responses and ability to address every query made the entire process seamless and stress-free. Provider360 continues to be an essential partner for us, assisting with annual updates to our policies and procedures. Their expertise and personalised support have helped us maintain compliance and stay ahead in our industry. Most importantly, their guidance on using platforms to secure our first client was invaluable and played a key role in our early success. We highly recommend Provider360 for their professionalism, expertise, and dedication to helping businesses thrive.”

Harkiran Kaur

Compliance Officer, Caring Hands SA

“I’ve had a great experience with the NDIS package support and services provided. The team has been professional, responsive, and genuinely committed to ensuring my needs are met. Everything was explained clearly, and the process felt smooth and well-managed from start to finish. I appreciate the level of care, communication, and reliability shown throughout. Highly recommend their services to anyone looking for quality NDIS support.”

Pauline Mandinyenya

Director, Khuline Care Services

“Provider360 has supported us since the very beginning of our NDIS journey. They have been consistently proactive, incredibly supportive, and, most importantly, highly knowledgeable in what they do. It’s been a pleasure working with such a reliable and professional team.”

Jagat Dhadook

Director, Kanyini Independent Care

“I’ve found Provider360 to be a helpful and supportive service throughout my NDIS registration journey. Their team has been responsive, knowledgeable, and easy to communicate with. I appreciate the guidance provided and look forward to continuing to use their services.”

Hannah Kuchel

Director, Full Circle Supports South East Pty Ltd

“We recently engaged Provider360 to assist us with providing up to date policies for our new NDIS registration group application. The process with Provider360 was seamless and efficient, we highly recommend using Provider360!”

Rob Husk

Director, RHS Cleaning Pty Ltd

“Kathy was so helpful and answered every question I had. She was able to provide me with all information I needed for my upcoming audit and gave me confidence to complete it.”

Emily Huggins

Manager, Inspiring Abilities

“Amazing experience getting the registration done from them. Very professional and prompt service! Had completed a successful NDIS registration process. They really know what they are doing.”

Dhaval Amin

Director, Prime Ability Pty Ltd

“Provider360 has been incredible for getting our business ready for audit. We first approached Provider360 as we had our first audit coming up and they have been incredible. Would recommend them highly.”

Natasha Ragen

Director, 4 Hearts Support

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Get audit-ready NDIS documentation for Support Coordination — instant download.

Add to Cart — $1,130 + GST
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  • 105+ Documents
  • 24hr Missing Doc Guarantee
Want us to handle everything? See Mega Platinum Package

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