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How Advice Care Achieved NDIS Certification Across 16 Registration Groups With Zero Non-Conformities
A new Melbourne provider with seven staff and no participants used the NDIS Mega Platinum Package to prepare for a two-stage certification audit covering five modules.
The Short Answer
Advice Care is a disability support provider based in Mickleham, in Melbourne’s north. When it applied for NDIS registration it had seven staff, no participants yet and a broad scope for a new provider: 16 registration groups across the Core Module, Modules 1, 2A and 3, and the Specialist Disability Accommodation (SDA) Module. Advice Care used Provider360’s NDIS Mega Platinum Package for its branded documentation, NDIS application, auditor recommendations and a pre-audit evidence review. That review, signed off on 5 December 2024, flagged 14 of 16 HR documentation requirements to fix before the auditor arrived. Advice Care then completed its two-stage certification audit with zero non-conformities across all 16 registration groups.
The Challenge
What Was Standing in Advice Care’s Way?
Advice Care was starting from zero. Its seven staff brought experience in social work, nursing, aged care, disability support and transport, but the business had no NDIS participants, no registration history and no documentation written to the NDIS Practice Standards.
Five modules in one audit
The Core Module, including medication and waste management, plus Modules 1, 2A and 3 and the SDA Module, all assessed in a single certification audit.
Six groups with qualification rules
Groups 0104, 0114, 0118, 0128, 0129 and 0131 each need evidence that the staff delivering them hold specific qualifications or experience.
A full file for every worker
ID, right to work, screening checks, mandatory NDIS training and signed employment documents for the whole team, ready for an auditor to sample.
The Approach
How Did Provider360 Get Advice Care Audit-Ready?
- September 2023
Matched the package to a five-module scope
Advice Care's planned services crossed the Core Module and four supplementary modules. The Certification Platinum Package covers the Core Module only, so Provider360 placed Advice Care on the NDIS Mega Platinum Package, which covers the Core Module and every supplementary module.
Scope eligibility check - Documentation
Built a branded documentation set for every module in scope
Provider360 produced Advice Care's policies, procedures, forms and registers with its name and logo, mapped to each module in scope, including the Core Module sections on medication management (4.3) and waste management (4.5) that the scope of audit called out.
Documentation Fast-Track - October 2024
Prepared the self-assessment and lodged the application
The team wrote Advice Care's self-assessment answers module by module, submitted the NDIS application on its behalf and completed a documentation editing pass on 30 October 2024. The NDIS Commission's Initial Scope of Audit, issued on 24 October 2024, confirmed a certification audit across 16 registration groups.
NDIS Application Bundle - Before booking the audit
Recommended auditors to compare
Provider360 introduced Advice Care to 3+ Approved Quality Auditors so it could compare quotes against its scope of audit. Advice Care chose and contracted its auditor directly.
Auditor recommendation - 4 to 5 December 2024
Reviewed every staff file and insurance certificate
All three certificates of currency (workers' compensation, public liability and professional indemnity) were in order. Of 16 HR requirements, 14 had gaps: missing ID and right-to-work evidence, police checks, the NDIS Worker Orientation Module, induction records, signed contracts and position descriptions, and vehicle insurance and registration for transport supports. The report set two corrective actions: complete every personnel file and track staff training in one place.
Pre-audit evidence review - December 2024
Supported Stage 1 and Stage 2 of the audit
Advice Care closed the gaps using the review's checklist and training tracker, then went through the two-stage certification audit: a document review followed by an on-site assessment. Provider360 supported both stages. The auditor raised zero non-conformities across all 16 registration groups.
Audit Success System
The Result
What Changed for Advice Care?
| Metric | Before | After | When |
|---|---|---|---|
| Registration groups | 0 | 16 | At registration |
| Modules covered | None | Core Module, Modules 1, 2A, 3 and SDA | Scope of audit, 24 Oct 2024 |
| HR requirements with gaps | 14 of 16 | All addressed before the audit | 5 Dec 2024 to audit |
| Non-conformities at audit | Not yet audited | 0 across Stage 1 and Stage 2 | December 2024 |
How we measured this: pre-audit figures come from Provider360's Pre-Audit Review Report for Advice Care, signed off 5 December 2024. Module and group counts come from the NDIS Commission's Initial Scope of Audit dated 24 October 2024. The audit result is the auditor's finding at the end of Stage 2.
Timeline & Scope
When Did Each Step Happen, and What Was in Scope?
- Sep 2023Mega Platinum Package startedScope check and branded documentation
- 17 Oct 2024Self-assessment answers preparedCore Module and each supplementary module
- 24 Oct 2024Initial Scope of Audit issuedCertification audit, 16 registration groups
- 30 Oct 2024Documentation editing submittedFinal documents aligned to the scope
- 5 Dec 2024Pre-Audit Review signed off14 HR gaps flagged, insurance in order
- Dec 2024Stage 1 and Stage 2 auditZero non-conformities
Modules audited
- Core Module
- Core 4.3 Medication
- Core 4.5 Waste
- Module 1
- Module 2A
- Module 3
- SDA Module
Registration groups (16)
- 0101Accommodation or tenancy assistance
- 0104High-intensity daily personal activitiesQualification
- 0106Assistance in coordinating or managing life stages, transitions and supports
- 0107Assistance with daily personal activities
- 0108Assistance with travel or transport arrangements
- 0114Community nursing careQualification
- 0115Assistance with daily life tasks in a group or shared living arrangement
- 0116Innovative community participation
- 0117Development of daily care and life skills
- 0118Early intervention supports for early childhoodQualification
- 0120Household tasks
- 0125Participation in community, social and civic activities
- 0128Therapeutic supportsQualification
- 0129Specialised driver trainingQualification
- 0131Specialist disability accommodation (SDA)Qualification
- 0136Group and centre-based activities
Qualification: Group needs evidence of specific staff qualifications or experience.
Proof
What Does Advice Care Say?
FAQ
Frequently Asked Questions
The NDIS Mega Platinum Package. It covers the Core Module plus every supplementary module (1, 2, 2A, 3, 4, 5 and 5A for SIL) with 320+ branded documents, across all 36 NDIS registration groups. Advice Care used it because its scope crossed four supplementary modules, which the Certification Platinum Package (Core Module) does not cover.
Certification typically takes 8 to 12 months from application to registration, because auditor availability and NDIS Commission processing sit outside anyone's control. For Advice Care, 42 days passed between its Initial Scope of Audit (24 October 2024) and its Pre-Audit Review sign-off (5 December 2024), and the two-stage audit followed.
Yes. Advice Care applied with seven staff and no participants, and its certification audit raised zero non-conformities. Without participant records, much of the evidence an auditor sees comes from the provider's documented systems and staff files, which is why a complete documentation set and a pre-audit check of HR records matter.
It reviews the evidence a provider has uploaded against the NDIS Practice Standards before the auditor sees it, and catches an average of 16 gaps. For Advice Care, the review covered HR and insurance records: all three insurance certificates were current, and 14 of 16 HR requirements needed work.
No. Auditors must stay independent, so Provider360 provides auditor recommendation: introductions to 3+ Approved Quality Auditors so the provider can compare quotes. Advice Care contracted its auditor directly, as every provider does.
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- Advice Care's Initial Scope of Audit (NDIS Quality and Safeguards Commission, 24 October 2024), Provider360's Pre-Audit Review Report (5 December 2024) and Advice Care's audit outcome. Reviewed every year against current NDIS rules.
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